Refund policy

In any events, cancellation, change or refund is not allowed once an order is confirmed.

No returns or exchanges will be accepted for items requested to be returned or exchanged due to personal reasons. In addition, items damaged due to personal reasons are not eligible for return or exchange.

If the goods is damaged and need to be replaced or returned, customer must retain the integrity of the original invoice or order confirmation email and goods, and contact our customer service via whatsapp (852) 6571 7175 within SEVEN days after receipt; otherwise, no goods exchange or return can be arranged. Any damaged goods exchange or return can only once per item. “Alc-eze” reserves the final decision of acceptance for any good exchange or return.

In general, there shall be no refund of the purchase price paid. “Alc-eze” will charge 4% of the order upon and refund upon the company agreement and before delivery procedures. Refunds will be issued by cheque.  The decision of the Company shall be final.

In case of dispute, our company and “Alc-eze” reserves all the rights of final decision.